Cookie & Privacy Policy

At Efface Aesthetics we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@effaceaesthetics.com. Alternatively, you can telephone +44 (0)330 223 3637.

Who are we?

Efface Aesthetics is an aesthetic clinic specialising in anti-ageing treatments. Chandler Pharm Ltd T/A Efface Aesthetics is a company limited by guarantee (no. 5982689). The registered address is The CIBA Building,146 Hagley Road, Edgbaston, Birmingham, B16 9NX.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services or if you register to receive one of our monthly newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, telephone number, email address, IP address, and information regarding what website pages are accessed and when. If you pay a deposit over the phone or purchase from us, your card information is not held by us.

How is your information used?

We may use this information to:

• Process a payment you have made, over the phone or in clinic.

• Seek your views or comments on the service we provide.

• Process, book and confirm appointments that you have requested.

1. Send you requested product or service information.

2. Notify you of changes to our service.

3. Process a job application.

4. Send you communication via your chosen route of newsletters and campaigns which you have requested and may be of interest.

5. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example medical records). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as it is set out in any relevant contract you hold with us.

   We will not sell or rent your information to third parties.

   We will not share your information with third parties for marketing purposes.

   Information Sharing

   We will only share your personal information with third parties in the ways that are described in this Privacy Policy.

   We may provide your personal information to companies that help us with our business activities such as delivering email newsletters or delivering your medication. These companies are authorised to use your personal information only as necessary to provide these services.

   We may also share your personal information as required by law or to respond to a government request, or in connection with a corporate change.

   We will not provide your details to any other third party with your prior consent.

   You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about weight loss, nutrition, lifestyle, wellbeing and our exciting products, services and special offers then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information

Who has access to your information?

 Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@effaceaesthetics.com or telephone on + 44 (0)330 223 3637.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or at info@effaceaesthetics.com. 

Alternatively, you can telephone +44 (0)330 223 3637

You have the right to ask for a copy of the information Efface Aesthetics hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, Efface Aesthetics website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer, or any similar device you

use to access the internet e.g. smart phone, tablet or other mobile device and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning off cookies may result in a loss of functionality when using our website.

A number of cookies used by our website last only for the duration of your web session and they will expire when you close your browser.

More Information: http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and we recommend you check the policy of that third party site.

Changes to this Policy

By using our site, you agree to the terms of this Privacy Policy. We may amend this Privacy Policy at any time. If we plan to make a significant change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on our site prior to the change becoming effective. Please review this page from time to time for the latest information on our privacy policy.

Contacting Us

If you have questions or concerns regarding this Privacy Policy, you can contact us by emailing us at info@effaceaesthetics.com.

We keep this Policy under regular review. This Policy was last updated in December 2020.